Frequently Asked Questions
Everything you need to know about our comfort-first footwear.
How do I determine the right shoe size for me?
We recommend referring to our detailed Size Guide located on each product page. Our shoes generally run true to size, but we provide specific measurements in inches and centimeters to ensure a perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. Simply use our online portal to generate a return label. Exchanges are free, while a small restocking fee may apply to refunds.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.
How should I care for my suede and leather shoes?
To maintain the quality of your footwear, we recommend using a protective spray before your first wear. For suede, use a specialized brush to remove dirt; for leather, apply a damp cloth and high-quality conditioner regularly.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines vary by region and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through services like Afterpay and Klarna.